The Company Private Policy

Welcome to Sytro! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website [www.sytro.com] and make purchases from us.

If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department by email at sytrobags@gmail.com

1. Information We Collect

We may collect the following types of information:

Personal Information:

Name
Email address
Phone number
Shipping and billing address
Payment information (credit/debit card details, UPI, etc.)
Order history
Sytro Bags collects Instagram direct messages sent to @sytro_bags via a webhook at https://webhook.sytrobags.com/api/webhook for customer support on our e-commerce platform selling custom bags. We collect sender ID, message text, timestamp, and echo status to extract phone numbers and send automated WhatsApp responses via AiSensy, using the Sytro Bags WhatsApp Business Cloud API. We do not store or share this data after processing, except to send WhatsApp messages, and comply with Meta's data policies.

Non-Personal Information:

IP address
Browser type and version
Pages visited on our website
Time and date of visit
Referring website

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders
To communicate with you about your orders via email or WhatsApp
To improve our website and services
To comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Third-Party Service Providers: We share your information with trusted third-party service providers, such as payment gateways (e.g., Razorpay) and shipping companies (e.g., Delhivery, FedEx), to process payments and deliver your orders.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

Secure Socket Layer (SSL) technology to encrypt sensitive information
Regular malware scanning
Restricted access to personal information

5. Your Rights

Under the Indian IT Act and other applicable laws, you have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to certain legal obligations.

6. Data Retention

We retain your personal information for the lifetime of our business operations to fulfill legal, accounting, and operational requirements. If you wish to request the deletion of your data, please contact us using the details provided below.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or activities.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.