Returns and Refunds

Returns and Refunds Policy for Sytro

At Sytro, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our policy below to understand how returns and refunds work.

1. Return Eligibility

2. How to Initiate a Return

To initiate a return, please contact us within 15 days of receiving your order. You can reach us via:

Provide the following details:

Once your return request is approved, we will provide instructions on how to return the product.

3. Return Shipping

Sytro will cover the cost of return shipping. We will provide a return shipping label or arrange for a pickup, depending on your location.

4. Refund Process

5. Non-Returnable Items

Currently, all products sold by Sytro are eligible for returns, provided they meet the return conditions outlined above. However, kids' bags are non-refundable and non-returnable.

6. Exchanges

At this time, Sytro does not offer exchanges. If you wish to replace an item, please return the original product and place a new order

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.