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Product Information
What materials are used in your bags?
Our bags are crafted using premium 275gsm coated polyester fabric with water-repellent treatment for the exterior. The interior features 65-70gsm polyester lining. All buckles and clips are made from non-recycled, durable plastic to ensure longevity and performance.
Do all your bags come with warranty?
Yes, every Sytro bag comes with a 2-year warranty against manufacturing defects. This covers issues with stitching, zippers, handles, and any other structural components. Normal wear and tear is not covered under the warranty.
Order Information
How long will it take to receive my order?
Standard delivery takes 5-7 business days across India. For customized products like our superhero school bags, please allow an additional 3-4 business days for personalization and processing.
Can I track my order?
Yes, once your order is dispatched, you'll receive a tracking number via email and SMS. You can track your order's status 24/7 through our website or the courier partner's platform.
Payment Information
What payment methods do you accept?
We accept all major credit/debit cards, UPI payments, net banking, and popular digital wallets. All transactions are secured with industry-standard encryption for your safety.
Return Information
What is your return policy?
We offer a 30-day return window for all products in unused condition with original tags attached. For personalized items like customized school bags, returns are only accepted if there's a manufacturing defect.
How do I initiate a return?
You can initiate a return through your account on our website or by contacting our customer service team. Once approved, we'll arrange for pickup, and refunds are processed within 5-7 business days after inspection.
